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Merited Attacks are a bit tougher to deal with, because they’re more likely to feel personal. You should always try to keep in mind that this type of feedback, as harsh as it may be, has a basis in a real problem. It is best to respond promptly and with a positive vibe (e.g., thank the commenter for the feedback and assure them that steps are being taken to correct the issue or mitigate their problem, such as offering a partial refund).
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I wanted to give something to the community, because this is my hometown. And because this is a hobby, I haven’t felt like I need to monetize every single thing. If I snap a good action shot, I post it to Flickr and tell the player’s parents how to download the full-size photo, put it on a thumb drive, and take it to Wal-Mart to print it. If I get a video or play-by-play highlight, I email it around. I’ve given stuff away at every opportunity.
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The seasoned veterans of blogging did not get to where they are now by focusing on the numbers. They worked hard and provided help and value to the community.
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When you open the conversation up to anyone, you can also potentially invite negative criticism that you need to be prepared to deal with. Here’s a quick guide to dealing with negative feedback on social media
Dim Sum Digital 