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Guardian digital editor is right — ending comments is a mistake — Tech News and Analysis
“Projects like Guardian Witness are the kinds of things that all media companies should be doing more of, Pilhofer said, because reader engagement is “a huge resource we are largely ignoring” as an industry. That’s the bottom line: not so much whether a newspaper or news site has comments or not, but whether it is trying to reach out to its readers in any real way and make them part of its journalism. Or do they just see the audience as a giant click factory?”
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